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Oceans Alive Reviews

4.8 Rating 4,157 Reviews

96 %

of reviewers recommend Oceans Alive

Company Reviews

Product Reviews

4.8

Based on 4,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Oceans Alive 5 star review on 29th January 2023

Oceans Alive 5 star review on 13th January 2023

Oceans Alive 5 star review on 9th October 2022

Oceans Alive 5 star review on 29th September 2022

Oceans Alive 5 star review on 23rd September 2022

Oceans Alive 5 star review on 15th August 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a nightmare trying to get anyone to answer the phones at oceans Alive. There’s a number that works and they ask you to leave your number, yet they NEVER call back. I received a product with the safety seal missing. I wouldn’t personally order from them again as it was a lot of back and forth by email trying to rectify this issue of getting a replacement sent. Too much drama. I order items all the time with other companies that sort out their errors ASAP.”

Posted 2 weeks ago

“Avoid. They send used and opened products and then refuse to rectify the issue.”

Posted 2 weeks ago

“1/10........”

Posted 2 weeks ago

“Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre”

Posted 1 month ago

“Ordered a product I usually buy directly from the company who make it with the last of my birthday money as it was slightly cheaper. It was delivered to the incorrect address and as the photo they provided showed no house number I searched up and down my street, but was unable to find it. After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement. I’ve now sent three emails (the first almost two weeks ago) and phoned multiple times only for it to go straight to voicemail each time. I’ve still not received a response from them. Next time I’ll pay the extra few pounds to avoid the hassle of having to chase a company in order to receive what I’ve paid for! Wish I’d have checked trust pilot first.”

Posted 2 months ago

Hi Laura, thank you for taking the time to provide this feedback. We are really sorry that we did not meet your expectations with this order. I can see that your request is resolved now, but please reach out if there is anything else we can do to help.

Posted 2 months ago

“Incorrect items supplied… no response to several communications to rectify.”

Posted 2 months ago

Thank you for your feedback. We are sorry that you have received incorrect items in your order. Can you please email care@oceansalive.co.uk and we will get this sorted for you as soon as possible.

Posted 2 months ago

“I have been waiting for a response from you for over a week to my emails & telephone calls! Please cancel any future deliveries”

Posted 2 months ago

Hi Frances, thank you for taking the time to share your feedback and I'm sorry that you did not receive a response to your enquiry. Hopefully this has been resolved now, but if you need any help please contact the team at care@oceansalive.co.uk and someone will get back to you urgently.

Posted 2 months ago

“This company is absolutely diabolical,no customer care at all,ive never known anything like it,need my tablets before I run out the whole point of a subscription and I'm having to chase them every time and still late,hence my anxiety through the roof,safe to say I will be cancelling and never ordering from them again.Save your time and money its really not worth the stress.”

Posted 3 months ago

“No me ha llegado el pedido, no me devuelven el dinero”

Posted 3 months ago

“You guys sent a completely different product. I ordered Collagen liquid and you sent Sleep Better gummies. I have sent 2 different emails with no answers. Got response and was sent a replacement bit I ordered 2 bundles and only recieved 1 😔”

Posted 3 months ago

“It is very difficult to cancel your subscription. They ask you to email them to cancel it but you have to search for email, it it not readily available.”

Posted 3 months ago

“Nu am primit pachetul”

Posted 3 months ago

“Never arrived”

Posted 3 months ago

“didn’t receive my package”

Posted 3 months ago

“Scam, they never sent me my products”

Posted 3 months ago

“Till today i don t recive my order..”

Posted 3 months ago

“"Be cautious when dealing with this company. I experienced significant delays with my order to Spain, exceeding 10 days, and it never arrived. The shipment was eventually halted at customs and is being returned to the supplier. Additionally, their customer service has not responded to any of my inquiries.”

Posted 3 months ago

“No he recibido el producto porque dicen que esta retenido en aduana. Muy mal..no volveré a comprar”

Posted 4 months ago

“Muy mala experiencia. Realicé una compra hace ya más de un mes y no he recibido mi pedido.”

Posted 4 months ago

“You are selling short dated items. I bought 3 x bottles of 90 of a Dr Mercola product and there was no indication that it would be impossible to use these before the expiry date. I think that is appalling.”

Posted 6 months ago

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Oceans Alive is rated 4.8 based on 4,157 reviews